winp Terms & Conditions

In these Terms and Conditions, the following terms shall have the meanings set out below, unless the context expressly requires otherwise:

By accessing the winp Platform, registering an Account, or placing any wager or game stake, you confirm that you have read, understood, and agree to be legally bound by this Agreement in its entirety, including all policies incorporated by reference.

If you do not agree with any part of this Agreement, you must not use the winp Platform, create an Account, or deposit any funds. Your continued use of the winp Platform following any update to these Terms constitutes your acceptance of the amended Terms.

To be eligible to register and maintain an Account on the winp Platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the Platform:

• You are at least twenty-one (21) years of age. This is the minimum legal age for participation in real-money online gaming activities in the Philippines as prescribed by PAGCOR regulations.
• You are a natural person with full legal capacity to enter into binding contracts under Philippine law.
• You are not a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You are not currently subject to a self-exclusion order with winp or any PAGCOR-regulated gaming operator.
• You are not an employee, officer, director, contractor, or immediate family member of winp or any of its affiliated game providers.
• You are acting on your own behalf and not on behalf of any third party.
• The funds you deposit with winp are lawfully obtained and do not originate from criminal or prohibited activity.

winp reserves the right to request documentary proof of eligibility at any time, including identity documents (government-issued ID), proof of age, and proof of address. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension or closure.

Each eligible individual is permitted to hold one (1) registered Account on the winp Platform. The maintenance of multiple Accounts by a single individual — whether under the same or different names, email addresses, or mobile numbers — is strictly prohibited and constitutes a material breach of this Agreement.

During registration, you are required to provide accurate, complete, and current information, including:

• Your full legal name (as it appears on a valid government-issued ID)
• A valid and active email address
• A valid Philippine mobile number (+63 prefix)
• Your date of birth
• A secure password of your choosing

winp complies with PAGCOR's Know Your Customer (KYC) requirements. Identity verification is mandatory before processing any withdrawal. Acceptable identity documents include, but are not limited to: Philippine passport, UMID, SSS/GSIS ID, Driver's License, PhilSys national ID, or any other government-issued photographic identification.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. winp shall not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to safeguard your login information. You must notify winp immediately if you become aware of any unauthorized use of your Account.

All deposits to your winp Account are denominated in Philippine Peso (PHP). winp accepts deposits via the following payment methods, subject to availability and applicable minimum/maximum limits:

• GCash — Minimum deposit: PHP 100. Credits applied instantly.
• Maya (formerly PayMaya) — Minimum deposit: PHP 100. Credits applied instantly.
• BPI, BDO, Metrobank, UnionBank — Via InstaPay or PESONet. Minimum deposit: PHP 500. Processing time: 5–30 minutes.
• 7-Eleven CLiQQ (Over-the-Counter) — Minimum deposit: PHP 100. Processing time: up to 30 minutes.
• USDT TRC20 — Converted to PHP at the prevailing rate at time of receipt. Processing time: subject to blockchain confirmation.
• Coins.ph — Minimum deposit: PHP 100. Credits applied subject to network confirmation.

All funds deposited into your winp Account must originate from a payment account legally registered in your own name. Third-party deposits are not permitted. winp reserves the right to return deposits to their source and suspend Accounts where third-party funding is identified.

winp does not charge deposit fees; however, your payment provider may impose their own transaction fees. Players are advised to check their GCash, bank, or e-wallet terms for applicable charges. winp is not responsible for fees levied by third-party payment processors.

Players may request withdrawal of available funds from their winp Account at any time, subject to the following conditions:

• KYC identity verification must be completed before any withdrawal is processed.
• The withdrawal destination must be a payment account registered in your own name and must match your winp Account details.
• Any active bonus funds and associated wagering requirements must be satisfied before those amounts become withdrawable.
• winp reserves the right to request additional supporting documentation for withdrawals exceeding certain thresholds, in accordance with applicable anti-money laundering (AML) regulations.

Standard withdrawal processing times at winp are as follows:

• GCash and Maya — Target processing: within 5 minutes of request approval, 24 hours a day.
• Bank transfer (BPI, BDO, UnionBank, Metrobank) — Target processing: within 30 minutes during standard banking hours; up to 24 hours outside banking hours.
• Cryptocurrency (USDT TRC20, Coins.ph) — Subject to network processing times and current blockchain congestion.

winp is not responsible for delays caused by the receiving payment provider's internal processing times once the withdrawal has been dispatched from winp's systems. If a withdrawal has not arrived within the stated timeframe, please contact winp support with your transaction reference number.

winp offers various promotions, bonuses, and incentive programs to its registered players from time to time. All bonuses and promotions are subject to specific terms and conditions disclosed at the time each promotion is made available. General bonus conditions applicable to all winp promotions are as follows:

• Wagering requirements must be completed before bonus-derived funds can be withdrawn. The applicable wagering multiplier is stated per promotion. Failure to complete wagering within the stated time period results in forfeiture of the bonus and any associated winnings.
• Bonuses may only be claimed once per person, household, device, IP address, or payment method, unless the promotion explicitly states otherwise.
• winp reserves the right to modify, suspend, or cancel any promotion at any time, with or without prior notice, where winp determines that abuse or exploitation of the promotion is occurring.
• Bonuses obtained through fraudulent means, including the use of multiple Accounts, misrepresentation of identity, or coordination with other players, will be forfeited in full and the relevant Account(s) suspended.
• Not all games contribute equally to wagering requirements. Contribution percentages per game category are specified in individual promotion terms.
• winp's interpretation of bonus terms is final in all cases of dispute.

All games available on the winp Platform are operated under the rules and mechanics set by the respective licensed game providers. Random Number Generator (RNG) games use certified RNG systems independently audited for statistical fairness. Live dealer games are conducted by trained dealers in licensed studio environments with multiple surveillance systems in operation.

Game outcomes are final once the result has been determined and displayed on the Platform. Disputes regarding game outcomes may be raised with winp support, who will obtain a review from the relevant game provider. Game provider decisions regarding technical disputes are final.

In the event of a technical malfunction of a game or Platform system during an active bet, winp reserves the right to void the affected bet and return the stake to the Player's Account. winp is not liable for any losses arising from technical interruptions beyond our reasonable control, including power failures, internet connectivity issues on the Player's side, or upstream game provider system errors.

• Minimum and maximum bet limits apply per game and per table; these are displayed within each game interface.
• All game play is subject to the rules of the individual game as published by the game provider.
• winp does not guarantee any specific outcome or return for any game session.
• Published RTP percentages reflect theoretical long-term averages over millions of game rounds and do not guarantee returns over any individual session.

winp is committed to promoting responsible gambling practices among all Players. The Platform provides the following responsible gaming tools, accessible from the Account Settings section after logging in to winp:

• Deposit Limits — Set daily, weekly, or monthly deposit caps. Limits take effect immediately. Requests to increase limits are subject to a 24-hour cooling-off period.
• Session Time Reminders — Configure on-screen reminders at set intervals during play sessions.
• Loss Limits — Set per-session loss thresholds. When reached, winp will notify you and can restrict further play for the session.
• Cooling-Off Period — Temporarily suspend your Account for a period of 24 hours to 6 weeks. Takes effect immediately and cannot be reversed during the cooling-off period.
• Self-Exclusion — Permanently or indefinitely exclude your Account from all gambling activity on the winp Platform. Self-exclusion takes effect within 24 hours of request and requires formal reactivation after any mandatory exclusion period has elapsed.

Where winp's support team identifies behavior consistent with problem gambling, we reserve the right to apply responsible gaming restrictions to a Player's Account without prior consent, in accordance with our obligations under applicable gaming regulations.

The following conduct is strictly prohibited on the winp Platform and constitutes a material breach of this Agreement:

1. Registering or maintaining more than one (1) Account on the Platform.
2. Providing false, misleading, or fraudulent information during registration or at any other time.
3. Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
4. Using software, bots, scripts, artificial intelligence tools, or any automated system to interact with the Platform in a manner not authorized by winp.
5. Exploiting software errors, glitches, or vulnerabilities for financial gain. Any winnings obtained through exploitation of a technical error are not valid and will be voided.
6. Colluding with other Players to gain an unfair advantage in any game.
7. Engaging in chargebacks or unauthorized payment reversals after depositing funds to your winp Account.
8. Accessing the Platform from a jurisdiction where online gambling is prohibited.
9. Allowing a third party to access or use your Account.
10. Engaging in any conduct that winp determines, in its sole reasonable discretion, to be abusive, threatening, or harmful toward winp staff, support agents, or other Players.

winp reserves the right to suspend or permanently close any Account found to be in breach of any of the above prohibitions, forfeit any Account balance held at the time of breach, and pursue civil or criminal remedies as appropriate under Philippine law.

All content on the winp Platform — including but not limited to the winp name, logo, brand design, website layout, written content, game interfaces, software, databases, and graphics — is the exclusive intellectual property of winp or is licensed to winp by the respective content owners. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the winp Platform for personal, non-commercial gaming purposes in accordance with this Agreement. This license does not permit you to copy, modify, reproduce, distribute, or commercially exploit any element of the Platform without winp's prior written consent.

Unauthorized reproduction or use of any winp intellectual property may constitute infringement subject to civil and criminal liability under Philippine intellectual property law.

To the maximum extent permitted by applicable Philippine law, winp's total aggregate liability to any Player for any claim arising out of or in connection with this Agreement shall not exceed the amount deposited by the Player to their winp Account in the thirty (30) days immediately preceding the event giving rise to the claim.

winp shall not be liable under any circumstances for:

• Loss of profits, revenue, or anticipated winnings from any game or bet.
• Indirect, consequential, incidental, special, or punitive damages of any kind.
• Losses arising from the Player's reliance on any game outcome, RTP figure, or promotional material.
• Technical failures caused by the Player's own hardware, software, or internet connectivity.
• Interruptions to Platform availability caused by force majeure events, including natural disasters, power outages, government actions, or cyberattacks beyond winp's reasonable control.
• Actions or decisions made by third-party game providers in respect of game outcomes or disputes.

The Platform is provided "as is" and "as available." winp makes no warranty, express or implied, regarding the Platform's fitness for any particular purpose, merchantability, or uninterrupted availability.

Termination by the Player. You may request closure of your winp Account at any time by contacting winp support. Upon Account closure, any remaining available balance (net of applicable pending wagering requirements) will be returned to your registered withdrawal method within a reasonable processing timeframe.

Termination or Suspension by winp. winp reserves the right to suspend or permanently close any Account, at its sole discretion, where:

• The Account holder has breached any provision of this Agreement.
• winp is required to do so by law, regulatory directive, or court order.
• winp has reasonable grounds to suspect fraud, money laundering, or other illegal activity associated with the Account.
• The Account holder is determined to be ineligible under Section 3 of this Agreement.
• The Account has been inactive for a period of twelve (12) consecutive months and the balance is zero.

Where an Account is closed by winp due to a material breach, any Account balance may be withheld pending investigation and may be forfeited where the breach is confirmed. winp will notify the affected Player via their registered email address where it is lawful and appropriate to do so.

winp reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments will be communicated to registered Players via email to their registered address and/or by displaying a notification upon login to the winp Platform. The updated Terms will display the revised effective date at the top of this page.

Your continued use of the winp Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure in accordance with Section 13.

This Agreement and any dispute or claim arising out of or in connection with it — including disputes regarding the existence, validity, or termination of this Agreement — shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

winp operates under the oversight of PAGCOR. Player complaints that cannot be resolved directly with winp's customer support team may be escalated to PAGCOR through its formal dispute resolution process.

Prior to pursuing any formal legal or regulatory proceedings, Players agree to first attempt to resolve any dispute with winp by contacting our customer support team directly. winp commits to responding to formally submitted Player complaints within five (5) business days.

Nothing in this clause shall prevent winp from seeking emergency or interlocutory relief in any court of competent jurisdiction where necessary to protect winp's legitimate interests.

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, or regarding any aspect of your winp Account, please contact the winp support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the winp Platform. Accessible after logging in to your winp Account.
• Email: [email protected] (plain text — not a clickable link)

For the most efficient resolution, please include your registered Account username, a description of your query or concern, and any relevant transaction reference numbers when contacting support.